Monitoring

Casals Security Services recommends and offers professional security monitoring services throughout Victoria 24 hours a day, 365 days a year.

While some companies promote alarm systems to call mobiles or SMS messages when alarms are activated to reduce costs by not paying for monitoring, this is the only benefit of this service. Casals Security Services will provide this as well but we certainly do not recommend it. The cost saved is very minimal, approximately $1 a day and the benefit is huge.

The disadvantages of this include:

  • Not be available when the alarm activates (in a meeting, movie or dinner)
  • Not knowing if your alarm is even working (never tested)
  • Not knowing what the alarm is (is it a power outage or intruder)
  • Not knowing if an intruder is onsite (multiple alarms)
  • Not receiving the SMS for days or ever (telecommunications carriers admit thousands of text never get through)
  • Not being covered by insurance

Our “Alarm Monitoring Centre” or control rooms are graded to the highest level, Grade A1. (This involves that they be reassessed every two years to ensure they comply with strict standards AS2201.) By connecting your security system to our control room, we can guarantee that if and when your alarm is activated, that the correct action is taken depending on the situation.

The Police in each state have different policies in relation to them attending alarms and in Victoria they will only attend to alarms that are reported to them on a special contact number, and that are from an approved “Alarm Monitoring Centre”. The monitoring stations work with Victoria Police to reduce the number of false alarms that the Victoria Police are requested to attend and therefore will only attend to alarms that are categorised as high risk “Category A” or when 2 different zones are activated. They will not attend to single activations or multiple activations from the same zone or device. These will need to be attended to by a security patrol or the client. The monitoring stations will call your nominated contacts and advise them of the details the alarm has reported, and any appropriate actions to secure your home or business.

There are several methods that your alarm system can communicate with our control room. These include:

With a full perimeter security alarm system you are able to provide protection for your family while they are home. The system requires a detection device to be installed on all doors, windows and openings, or beams installed across a number of these. If an intruder breaks these beams or activates any of the detection device, the alarm system detects this activation and activates the audible alarm and strobe. If the alarm system is monitored the 24hr monitoring station is also advised and they will notify the appropriate contact.

Internal Security System

The internal security system is the cheapest form and provides protection of your property when you are not at home. This involves a number of detection devices being installed though out the premises so as to detect if an intruder has gained entry into the premises. If any of the detection devices are activated the siren and strobe will activate and if the system is monitored the monitoring station will also be notified. The monitoring station can also determine which device or devices activate and with training an operator can determine very easily if a break in has occurred and even where it has happened. Eg main bedroom, games room, passage , family room and can track the intruder through the premises.

Detection Devices

Movement Detector – or more commonly called a Passive Infra Red (PIR) this device will activate if there is heat and movement, which can be an intruder, a pet moving about, a breeze through an open window and can also be an open fire. The most common and least expensive form of detection.

Pet Sensors – are designed to allow pets to be left inside your home and allowing you to turn your alarm on. They normally will not detect object up to a certain size, although they are not 100% guaranteed as they will activate if the pet get close to the device as its size will appear bigger to the detector.

Reed Switch – are a magnet and a small reed (contact) that when the magnet is moved away will activate. These are commonly used on doors and windows.

Beams – are a combination of a transmitter and a receiver that sends a signal between them in the form of abeam. This can be a single beam, twin or quad beam and can operate over a few metres across a door or window or can operate over hundreds of meters to protect a large yard. These need to be line of sight between the transmitter and received and can be adjusted so that birds can fly through the beam without activating it while if an intruder walks through the beam/s then they will be detected and the alarm activated.

Hold-Up buttons – is a button that when pressed will activate the alarm and if monitored will contact the monitoring station. These can be single buttons or to reduce the chance of false alarms the best are dual buttons that require both buttons to be activated at the same time to activate the alarm. Dual button are mandatory if you want police to attend.

Smoke Alarms – Smoke alarms can now be connected to security systems so that if the alarm system is monitored it can provide early notification of the presence of smoke in the premises. Smoke alarms MUST be cleaned regularly. Smoke alarms MUST be cleaned regularly.

Industrial Alarms – anything that you require notification that a fault has occurred can be connected and monitored. These include gas, water, power, chlorine, temperature.

Alarm Servicing and Repairs
Ensure your premises stay safe and secure with regular alarm testing and maintenance. We offer alarm servicing and repairs on a wide range of products including alarm panels, sirens, detectors and keypads.